1. Introduction
At Hacam LLC, we are committed to protecting the privacy of our customers and users. This privacy policy describes how we collect, use, share, and protect the personal information you provide when using our website («hacamshop.com»). By continuing to browse our website and clicking «Accept» on the cookie alert, you agree to the terms of this privacy policy.
2. Information We Collect
We collect the following types of personal and technical information when you interact with our website:
- Personal Information: Includes your name, address, phone number, email, and payment information necessary to process transactions.
- Technical Information: Data related to your browsing and interaction with our site, collected through cookies and other tracking technologies, such as browsing history and preferences.
3. How We Use the Information
We use the information we collect for the following purposes:
- To process and complete your orders.
- To provide customer support and respond to inquiries.
- To conduct internal analysis to improve our products, services, and user experience.
- To carry out marketing strategies, provided we have obtained your explicit consent.
- To manage financial transactions through secure external service providers.
4. Information Sharing
We do not sell or rent users’ personal information. However, we may share information with third-party service providers that help us operate our site and provide our services. These third parties include:
- Payment Processing Providers: Who securely handle transactions.
- Analytics Providers: Who help us understand how the site is used and optimize user experience.
We take measures such as periodic audits to ensure compliance with these agreements.
5. Information Security
We implement technical and organizational security measures, including encryption technologies (SSL), two-factor authentication, and limited access policies, to protect your personal information from unauthorized access, alteration, or destruction.
6. Data Retention
We retain personal information for 5 years after the last interaction with our site, or as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Users may request the deletion of their data before the retention period ends, and the request will be assessed in accordance with legal and contractual obligations. If there are no legal impediments, we will proceed with the deletion of the information.
7. User Rights
You have the right to:
- Request access to the personal information we have collected about you.
- Request correction of any inaccurate or outdated information.
- Request the deletion of your personal information.
To exercise these rights, please contact us via [customerservice@hacamshop.com]. Before proceeding with your request, we require you to prove your identity to ensure you are the person you claim to be. We will respond to your request within 30 days, and in some cases, we may need to retain certain information for legal reasons or to complete ongoing transactions.
8. Consent for the Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your user experience, facilitate navigation, and conduct analytics on site usage. By continuing to browse our site and clicking «Accept» on the cookie alert, you agree to the use of these technologies in accordance with this policy.
You can configure your browser to reject or delete cookies at any time. However, this may affect certain site functionalities, such as accessing secure areas or personalizing your user experience. Essential cookies, necessary for the operation of the site, do not require explicit consent and cannot be rejected.
9. International Data Transfer
We do not currently transfer personal data outside of the United States. All information we collect is processed and stored within the U.S. Should we decide to transfer information to other countries in the future, we will implement appropriate safeguards in accordance with applicable laws, such as the use of standard contractual clauses.
10. Applicable Law
Our privacy policy complies with U.S. privacy laws, including state laws such as the California Consumer Privacy Act (CCPA). If you decide to interact with us from outside the U.S., please be aware that we are governed solely by U.S. laws. International users interacting with our site agree that their information will be processed under U.S. regulations.
11. Policy Updates
We reserve the right to update this privacy policy at any time to reflect changes in our practices, technological advancements, or legal requirements. We will notify users of any significant updates through visible alerts on our website, and in some cases, we may require your explicit consent for changes that affect how we use or share your personal information. We recommend that you review this policy periodically.
12. Contact
If you have any questions or concerns about this privacy policy or how we handle your personal information, you can contact us at [customerservice@hacamshop.com].